Return Policy

RIGHT OF RETURN: The customer has the right, within a period of 15 working days from receipt of goods, to exercise the right of return (later ROR). This right is the right to return purchased goods to the seller and the resulting refund of the purchase price. The ROR is granted as purchases take place outside of physical stores (in this case via the internet) and therefore subject to Legislative Decree 185 of 22/05/1999. The ROR applies to natural persons acting for purposes that are unrelated to their commercial activities. Excludes purchases made by retailers or by those who in any way purchase for resale to third parties. To exercise the ROR you should obtain the following information: original invoice (you will see the order number, the invoice); in case of partial return, the item code; PayPal or Bank Transfer references. Another is to send mail to commeciale@carlofrancescoamoroso.com address with a statement of intention to exercise the ROR, listing the causes that have to be plausibly motivated summarizing all of the above information and requirements. After consideration of the case and the subsequent authorization to proceed, the products must be returned intact in their original packaging and with adequate external packaging. The accompanying document and the packing label must report the number of return authorization arranged with the management. The return costs are borne by the customer. They will not accept parcels on delivery. carefully pack the products in order to safeguard them from any damage, writing or labeling. Send the goods at his own expense, to the address in the mail for return approval. Replacement or refund of the product will be accepted ONLY on condition that the returned product falls in perfect condition, and therefore the same has not yet been used. If everything is successful, Carlo Francesco Amoroso will, within 30 days from the date on which is the delivery of the return, refund the amount paid in the invoice by the customer, excluding shipping costs to be borne by the customer (Art. 5, paragraph 6, of Legislative Decree n. 185 of 22/05/1999).